HVAC Field Operations & Technical Support Center
Complete operational manuals, scientific thermodynamic formulas, and clear 9th-grader friendly guides with actual in-app screenshots for technicians, supervisors, and dispatchers.
The Refrigeration Cycle & Mobile-to-Cloud Telemetry Flow
Visualizing how refrigerant physics connects to Bluetooth Low Energy probes, the mobile app, and office dispatch.
Fault Isolation & Diagnostic Matrix
Rule out common field misdiagnoses before adding refrigerant or condemning expensive compressors.
Step-by-Step Operations Manual (9 Flow Guides)
Select any flow to view authentic screenshots, precise procedures, and instant technical/apprentice dual views.
How to Sign Up & Onboard Field Technicians
Secure multi-tenant authentication protocol utilizing cryptographic token exchange, enterprise workspace binding, and role-based access control (RBAC).







Cryptographic session generation using SHA-256 state nonces, mutual TLS 1.3 socket negotiation with Cloudflare Workers, and secure local SQLite keystore isolation.
Launch HvAI. The native runtime queries system display metrics and applies dynamic window inset padding for field visibility across 360dp to 1080dp viewports.
Authenticate via Google Identity Services or enter your technician corporate email to receive a high-entropy 6-digit verification nonce.
Input the authoritative 8-character enterprise company token. The client verifies tenant membership against the Supabase tenant directory.
Authorize runtime permissions: BLUETOOTH_SCAN, BLUETOOTH_CONNECT, and ACCESS_FINE_LOCATION (essential for BLE beacon distance calculation and WGS-84 job site locks).
How to Capture Job Site Pictures & Context
Optical documentation protocol enforcing geodetic spatial verification, contextual macro/micro asset framing, and EXIF coordinate tagging for dispute-free audit trails.





Geospatial WGS-84 spherical projection calculating GPS horizontal dilution of precision (HDOP < 2.5), embedding ISO 12232 optical metadata with tamper-evident SHA checksums.
Open "Sites" in the bottom drawer. The integrated geolocation subsystem computes Euclidean proximity to existing client facilities and highlights the nearest site.
Capture a wide contextual perspective (3 to 5 meters standoff) illustrating rooftop position, adjacent RTUs, line-set routing, and proximity to building parapets.
Document condenser coil fin integrity, microchannel oxidation, electrical contactor pitting, dual-run capacitor terminals, and compressor vibration grommets.
Tap the microphone icon to transcribe diagnostic audio findings directly into the photo metadata container without removing your insulated work gloves.
How to Scan HVAC Nameplates (OCR Engine)
Real-time neural optical character recognition (OCR) engine extracting model numbers, serial numbers, electrical specifications (MCA, MOPD, RLA), and factory refrigerant charge.





Edge neural bounding tensor inference parsing high-frequency text vectors; regex normalization extracts Volts/Phase/Hz, Minimum Circuit Ampacity (MCA), and factory refrigerant mass in pounds/ounces.
Position the camera viewfinder perpendicular to the aluminum nameplate at a 20–30 cm focal distance, minimizing specular rooftop sun reflection.
The neural pipeline parses text vectors into discrete tokens: Model String, Serial String, Refrigerant Classification (e.g., R-410A, R-22, R-454B), and Factory Charge (lbs/oz).
If physical corrosion causes OCR uncertainty, tap any field to manually adjust characters. HvAI compares candidate models against the internal AHRI directory.
Select the equipment morphology (Packaged Rooftop Unit, Split Condensing Unit, Heat Pump, Mini-Split) and assign the sequential facility tag (e.g., "RTU-01").
How to Connect Fieldpiece Job Link Probes
Direct 2.4 GHz Bluetooth Low Energy (BLE) pairing with Fieldpiece Job Link transducers (JL3PR, JL3PC, JL3RH), streaming high-precision pressure, temperature, and psychrometric telemetry.






Dynamic thermodynamic calculation: Suction Superheat: $SH = T_{suction\_line} - T_{evap\_sat}(P_{suction})$. Liquid Subcooling: $SC = T_{cond\_sat}(P_{liquid}) - T_{liquid\_line}$. P-T conversions computed via NIST REFPROP refrigerant saturation polynomials.
Depress the power switch on each JL3PR pressure probe and JL3PC pipe clamp until the status LED flashes blue, indicating active BLE 2.4 GHz advertising mode.
Navigate to "PROBES" in HvAI. The BLE engine scans GATT advertisement packets and maps unique MAC addresses to Low-Side (Suction) and High-Side (Liquid) circuit slots.
Mount the blue JL3PR to the low-side suction service valve port; mount the red JL3PR to the high-side liquid service valve. Secure the JL3PC clamps on cleaned bare copper.
Inspect live Evaporator Saturation Temperature ($T_{sat}$), Condensing Temperature ($T_{cond}$), Superheat ($SH$), Subcooling ($SC$), and Airflow Delta-T ($Delta T$).
How to Connect Other Probes (Testo, UEi, Sporlan, Yellow Jacket)
Universal multi-vendor BLE ingestion pipeline supporting Testo Smart Probes (549i/115i/605i), UEi HUB series, Parker Sporlan SMART, and Yellow Jacket YJACK sensors.








Manufacturer-agnostic GATT decoder translating proprietary binary payloads into standardized IEEE-754 floating-point pressure (psig) and temperature (°F) telemetry vectors.
Power on your Testo Smart Probes (long press until amber flashes green) or UEi HUB modules. Verify battery voltage is above 2.4V to prevent RF packet dropouts.
Tap "Scan Probes". The engine scans broadcast advertisements across BLE channels 37, 38, and 39, indexing device UUIDs and RSSI signal strengths in decibels.
If clamps were mounted in reverse, tap the "SWAP SIDES" button to digitally flip Suction and Liquid roles without physically releasing refrigerant from valve cores.
Ensure pressure probes are zeroed to ambient atmospheric pressure ($14.696\text{ psia}$ at sea level) prior to valve depression. Select correct glide profile for zeotropic blends.
How to Generate Signed Invoices & Field Packets
Comprehensive service closeout pipeline synthesizing thermodynamic findings, photographic evidence, and high-resolution biometric signature capture into an immutable, certified PDF/A field packet.





Biometric stroke capture interpolating cubic Bézier curves at 60 Hz; serializes findings into a deterministic JSON ledger sealed with SHA-256 integrity hashing and timestamped RFC 3161 evidence.
Review aggregated findings across all inspected units (e.g., RTU-1: Subcooling restored to 11.2°F, dual capacitor replaced 45/5 µF, blower belt tensioned).
Toggle photos to include in the client report. Select "Keep Local" if sensitive customer facilities restrict cloud AI processing, ensuring all data remains on-device.
Rotate device to horizontal landscape mode. The full-bleed capacitive canvas captures stylus or finger vector coordinates, velocity, and stroke pressure.
Tap "Submit & Sign". The system compiles a certified PDF/A document, transmits a real-time event to the office dispatch portal, and queues a client copy via email.
How to Use the Desktop App & Office Portal
Cloudflare Workers-powered enterprise dispatch operations console (`https://login.hvai.tech`) providing real-time WebSocket telemetry, interactive fleet maps, and PDF report repositories.




Bidirectional WebSocket state synchronization over TLS with sub-200ms latency; utilizes Leaflet geospatial clustering to render fleet coordinates, battery health, and real-time P-T telemetry.
Navigate to `https://login.hvai.tech` in Chromium, Safari, or Firefox. Log in with your corporate enterprise credentials or administrator invitation.
Open `/supervisor`. The interface displays active field technicians, current rooftop equipment under diagnostic evaluation, and streaming live Superheat/Subcooling gauges.
Open `/dispatch` to audit inbound signed field packets, verify customer timestamps, inspect high-resolution equipment photos, and download certified PDFs.
Query past work orders by Model Number, Serial Number, or Property Address to view chronological service history, past refrigerant charges, and compressor replacements.
How to Support Your Techs (Supervisor Hotline)
Integrated field supervisory escalation suite featuring deep-linked WhatsApp voice/video hotlines, remote telemetry diagnostics, and real-time nameplate verification overrides.



Real-time supervisory triage evaluating thermodynamic variance: detecting non-condensibles (elevated high-side pressure with normal subcooling), TXV hunting, or liquid floodback remotely.
In the Office Navigation bar, inspect technician status badges (e.g., Shane #101: Diagnostics Active on RTU-2; Tony #104: In Transit).
Click the green "WHATSAPP CALL" button in the navigation bar to immediately ring the technician via end-to-end encrypted VoIP audio or video.
Observe live subcooling and superheat trends simultaneously with the technician to diagnose thermal expansion valve (TXV) bulb detachment or restricted filter-driers.
If severe corrosion obscures the physical nameplate, the office supervisor can verify unit specs in the manufacturer portal and inject confirmed values into the tech’s active session.
How to Use Rooftop Sunlight Mode
Photopic adaptation engine switching UI to high-reflectance pure white canvas with 21:1 contrast ratio black typography, overcoming 100,000 lux ambient solar rooftop glare.



Maximizes photopic visual luminance while maintaining strict WCAG AAA contrast guidelines under direct solar ultraviolet and ambient specular glare on reflective TPO membranes.
Swipe open the navigation drawer or tap the profile avatar in the upper right corner to expose the display configuration panel.
Toggle "Sun Mode". The theme immediately inverts background surfaces from deep slate (#090D16) to pure reflective white (#FFFFFF), updating Android system bar icons for high visibility.
When moving from rooftop condenser units into dark residential attics or commercial mechanical rooms, toggle back to Dark Mode to conserve OLED battery power.
Frequently Asked Questions
Real-world answers to Bluetooth dropouts, sun glare, rusted nameplates, and customer signature handoffs.
HvAI utilizes an internal resilient telemetry cache. Disconnecting from 2.4 GHz GATT transceivers triggers an automatic exponential backoff reconnection protocol. No historical data points are lost; the client retains all prior readings and seamlessly resumes streaming once RSSI rises above -90 dBm.
When physical oxidation degrades optical character recognition confidence scores below 75%, HvAI highlights candidate fields in amber. Tap any field to manually input visible characters. Typing partial model prefixes queries the embedded AHRI compressor catalog to auto-populate MCA, MOPD, and factory charge.
Stuck on a roof or facing strange readings?
Dispatchers and senior supervisors can immediately initiate a direct encrypted WhatsApp video call to diagnose difficult thermal expansion valves, electrical shorts, or compressor failures.